Refund policy

Refund & Return Policy

Last updated: August 12, 2026

We want you to be satisfied with what you ordered from Avida Wellness. If you are not, this policy explains how to get your money back.

30-Day Money-Back Guarantee

You may request a refund within 30 days of the date your order was delivered. This applies even if the product has been opened and partially used — we would rather you try it than leave it sealed on a shelf.

To start a return, email contact@tryavidawellness.com with your order number and the reason for the return. We will reply with return instructions and, where a return shipment is required, the address to send it to.

Please do not send anything back before contacting us. Packages returned without prior authorization may not be refundable, because we cannot match them to an order.

What You Get Back

  • Product cost: refunded in full on approved returns.
  • Original shipping: refunded only where the return is the result of our error or a damaged or defective item.
  • Return shipping: paid by you unless the item arrived damaged, defective, or incorrect.

Refunds are issued to the original payment method. Once approved, we submit the refund within 5 business days. Your bank or card issuer controls how quickly it appears on your statement, which is commonly a further 5 to 10 business days.

Multi-Bottle and Bundle Orders

Bundles are refundable within the same 30-day window. If you return part of a bundle and keep the rest, the refund is calculated against the per-unit price actually paid for the bundle, not the single-bottle list price. Promotional or free items included with a bundle should be returned along with it, or their value may be deducted from the refund.

Damaged, Defective, or Incorrect Items

Email contact@tryavidawellness.com within 14 days of delivery and include photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Items We Cannot Refund

  • Requests made more than 30 days after delivery.
  • Products purchased from a retailer or reseller other than Avida Wellness. Contact the original seller.
  • Gift cards.

Orders Not Yet Shipped

If you need to cancel or change an order, email us as soon as possible. We generally cannot alter an order once it has entered fulfillment, but if it has already shipped you can still use the 30-day guarantee above.

Subscriptions

Subscription orders are covered by this policy, and additional terms apply to how and when a subscription can be paused, skipped, or cancelled. See our Subscription Policy.

Contact

Avida Wellness
7580 NW 5th St #15184
Plantation, FL 33317
United States
contact@tryavidawellness.com