Shipping policy

Shipping Policy

Last updated: August 12, 2026

This policy explains how and when we ship orders from Avida Wellness.

Order Processing

Orders are processed on business days, Monday through Friday, excluding US public holidays. Orders placed before our daily cutoff generally leave our facility the next business day. Orders placed after the cutoff, at weekends, or on a holiday are processed on the following business day.

During promotions, product launches, and peak periods, processing can take longer. If your order will be delayed beyond our normal window, we will email you.

Subscription refills are processed on your renewal date and follow the same timelines.

Shipping Rates and Free Shipping

Shipping is calculated at checkout based on your delivery address and the contents of your order. The exact cost is shown before you pay, so there are no charges added afterwards.

Orders over $50 ship free within the United States. The threshold applies to the order subtotal after any discounts, and excludes taxes and shipping.

Delivery Estimates

Once dispatched, domestic orders typically arrive within 3 to 7 business days, depending on your location and the service selected at checkout.

Delivery estimates are estimates, not guarantees. Carrier delays, weather, and address problems can all extend them, and those are outside our control.

Tracking

You will receive a shipping confirmation email with tracking as soon as your order leaves us. Tracking can take up to 24 hours to show activity after the label is created — that is normal and does not mean anything is wrong.

If tracking has not updated for more than 7 business days, email contact@tryavidawellness.com and we will open an enquiry with the carrier.

Shipping Destinations

We ship within the United States. We do not currently ship to every international destination; if checkout does not offer shipping to your country, we are not able to deliver there yet.

Where international shipping is available, any customs duties, import taxes, and brokerage fees are your responsibility and are not included in the price you pay us. Customs processing can add significant time to delivery, and we have no control over it.

Incorrect Addresses

Please check your shipping address carefully before completing checkout. We ship to the address supplied on the order.

If an address is wrong, contact us immediately — we can often correct it before dispatch. Once an order has shipped we cannot reroute it. Parcels returned to us as undeliverable will be refunded for the product cost, less any shipping already incurred, or reshipped at your cost.

Lost, Delayed, or Damaged Shipments

If your parcel arrives damaged, or if tracking shows delivery but you have not received it, email contact@tryavidawellness.com within 14 days of the delivery date. Photographs of the packaging and contents help us resolve damage claims quickly.

We will replace or refund shipments confirmed lost or damaged in transit, at no cost to you.

Split Shipments

Multi-bottle and bundle orders normally ship together in one parcel. Occasionally we split an order across shipments; if we do, you will receive separate tracking for each, and you will not be charged extra.